by Melissa Barnes

ISO standards — developed by the International Organization for Standardization — are internationally recognized frameworks that help organizations operate more efficiently, deliver better quality, and ensure safety, security, and sustainability. For Electrosoft, these standards guide how we work every day, shaping our culture, processes, and performance. And we derive untold direct and indirect benefits from maintaining each ISO certification.

ISO 9001 – Quality Management
ISO 9001 sets out the criteria for a quality management system, ensuring organizations consistently meet customer and regulatory requirements while striving for continual improvement. At Electrosoft, ISO 9001 improves the efficiency and productivity across our organization. Our customers and employees experience greater satisfaction as a result, and our operations are more efficient — translating into higher revenues and competitive advantage.

ISO/IEC 20000 – IT Service Management
ISO/IEC 20000 is the global standard for IT service management, focusing on delivering reliable, high-quality IT services through continual improvement. For us, this standard helps enhance service quality through a focus on continuously improving our business processes. Better processes equate to greater operational efficiencies, which expand our capacity and allow us to respond to more service demands with the same resources, without sacrificing quality.

ISO/IEC 27001 – Information Security Management
ISO/IEC 27001 is the leading standard for information security management systems (ISMS), designed to protect data and reduce cybersecurity risks. It reduces our corporate risk through improved information security. Beyond protecting Electrosoft’s sensitive data, implementation enhances our cybersecurity posture and tells the world that security matters to us, enhancing our reputation in the marketplace.

ISO 14001 – Environmental Management
ISO 14001 provides a framework for organizations to manage environmental responsibilities in a systematic way, supporting sustainability and compliance with environmental regulations. At Electrosoft, we’ve adopted initiatives that reduce waste and prevent pollution. We’ve also saved money through improved cost control. In furtherance of 14001, we’ve implemented initiatives like recycling programs, telework opportunities, Metro reimbursements, and energy consumption reduction projects such as new energy-efficient lighting in our headquarters office.

Demonstrating ISO compliance speaks volumes about Electrosoft as an organization. It shows that operating within the law, regulatory guidance, and worldwide standards matters to us. It defines us as a trustworthy organization – and one that puts customer satisfaction on a pedestal. Moreover, it offers our employees an environment in which individual and team success is supported via practices that are optimized, repeatable, and precise.