We are honored to serve impactful federal organizations with passionate professionals who drive mission success. And we’re always grateful to hear from clients when we deliver value that makes a difference.
Your disciplined changes, innovative implementation of modernized solutions, and increased and deliberate customer engagement have been notable over the past few years, especially through the pandemic.
I wanted to take a moment to extend my appreciation for the great customer service being provided by your team. Over the previous year, you have risen to all challenges presented during the COVID pandemic. From quickly adapting during a significant staff shortage--compounded by new and unique challenges required during the pandemic to organizing and ensuring the continuation of employee safety and security services vital to the Agency.
We are most definitely one team here and making security work for our customers is part of making effective security. Just wanted to let you know how much I appreciate the effort you’re putting into making things work.
Shout out to Electrosoft for saving the day for a critical warehousing system! Vendor consultation, independent research and expert collaboration resulted in a repeatable fix.
Many other efforts that are too numerous to mention are making a difference. I continue to be amazed at how proactive, professional, and responsive [the team] is. Thanks again and please keep up the good work!
Good work! Thanks!
I just want to let you know how much I appreciate all you did collectively. [Your work] puts us in a much stronger position for our future.
I just wanted to reach out and tell you about the OUTSTANDING customer service your staff showed me!!
I appreciate the quick reactions from yesterday’s late Hotline call. The teamwork involved was second to none.
[Electrosoft team member] showed real leadership and initiative by spotting [an issue on the project] and picking up remediation activity. Amazing team player!
Major kudos to the team for their hard work and progress related to remediating high priority issues. Their hard work is paying dividends for the entire Department!
"Absolutely awesome work! I know it takes a lot of teamwork and time to [make] this progress. Please pass my appreciation to all involved!
Thank you for your quick response and guidance. We appreciate all that you do to assist us.
We are grateful for your commitment to the safety of NSF staff and contractors, and for your foresight in providing excellent customer service within the scope of existing protocols.
Your help is always amazing. Always honored to work with you.
It’s important for you to know that your work is getting high marks from industry.
…[Electrosoft] places customer satisfaction as the highest priority in all its work…anticipates the needs of its customer…continuously strives to improve its delivery of the highest quality services…and provides and individualized touch in all its communications…I would recommend them for similar requirements in the future.
I’m going to be passing this along to the next level in your management chain, but I wanted to make sure to call to your attention the outstanding work … [Electrosoft’s] Compliance Team [is] doing. They’ve done a ton of work recently, and the work they’ve done has been of consistently high caliber. I couldn’t be happier with the progress we’ve made in the last few months, and I’m very excited about where we are headed!
[Electrosoft]…always delivers under budget and on or before deadline – one of the best contractors I have worked with. What stands out – customer focused; no matter what’s going on…always makes me feel like number one.
Excellent work…I love how rapidly everyone responded and how well-coordinated this was. Great job everyone!
Electrosoft has met all…deadlines, and…deliverables…meet and exceed customer expectation.
Your efforts are appreciated and are a significant contribution toward a major and important enterprise effort.
…You’ve brought a level of professionalism to the management of this contract that I haven’t seen before…I have not had such an experience with other contracts. This has been a breath of fresh air.
I was having difficulties with my hard drive and had talked to many people before reaching your Senior Engineer. He was the first person throughout this long process to professionally and clearly outline the problem and the likelihood of full data recovery. Working with him has been the most painless part of a very long process, and I'd like to thank him for it.
We had a successful forum in May due to the extraordinary efforts put in by your NetOps Policy Analyst. He faced many technical issues related to teleconferencing over the secure web network but worked with the necessary stakeholders to keep the forum
The Electrosoft support team is doing well. They are responsive and thoughtful in what they do. They always give us new ideas, new insight into what's going on. Good group, providing meaningful value to the VA.
Electrosoft's Security Analyst has done a tremendous job supporting the client here since the day he started, but has especially been a key asset for the team over this past year. He has increased his workload, taken on additional duties, provided superior management and received numerous kudos from other stakeholders. He is a valued member of our team and, in taking on numerous key responsibilities, has made life a lot easier for me. I'm happy that he is here to help us.
Thanks to you, Electrosoft, in particular for the promptness with which you've addressed everything!
The quality of Electrosoft’s work products has been superior and rarely needed revision. Their technical and project management expertise and advice have been sought after and are well regarded. Their support to the mission of the program significantly increased our capability to meet our goals and objectives. The Electrosoft team has displayed exceptional abilities in managing aggressive deadlines that have run the gamut of short turn-around data calls, analysis of Executive Orders, Office of Management and Budget issuances, draft special publications and other informational requests that have supported high-visibility ITS partnerships. They have shown exceptional results in the areas of managing project timelines, project deliverables and quality of work.
Electrosoft’s PM is an outstanding leader. It is apparent that he is well respected by his technical team as well as other contactors and VA employees. Electrosoft’s PM does a great job blending in and bringing a sense of team to the IPT as a whole. I’m impressed with his respect for and confidence in his team's technical expertise. His communications to the Government have been greatly appreciated. As a COR and a PM, I couldn’t ask for more. He is an asset to your company and just what the Government needs. He has a way of communicating honestly yet remaining optimistic to reach beyond the goal and beyond circumstances that we find in technical projects to bring success.
Electrosoft staff have outstanding leadership, coordination and technical insights. Electrosoft looks out for DOL’s best interest and is focused on delivering a quality product. I would highly recommend Electrosoft and its team for future efforts.